How Can I Cancel My Books.by Account and Request a Refund?
If you need to cancel your Books.by account and request a refund, follow the steps below. Books.by offers a structured process for cancellations and refunds, including a clearly defined refund policy under the 100 Day Guarantee.
Guidelines and Eligibility for Refunds
Before initiating the refund process, ensure that you meet the eligibility requirements for the 100 Day Guarantee. These include:
The refund request must be submitted within 100 days of signing up.
An author should not have sold or printed any books on the platform, with exceptions made for test books ordered by themselves.
No payouts should have been received.
The print-on-demand network should not have been used.
If however a customer has ordered a book for themselves in order to test the service, a refund may still be
Steps to Cancel Your Account and Request a Refund
Access the Refund Form on Books.by: Locate and complete the refund form available on the Books.by platform. Ensure that you fill in all required fields accurately.
Submit Your Application: After filling out the form, submit your refund application for processing.
Wait for Approval: Your request will be reviewed by the accounts team. This process typically takes 1–2 weeks.
What Happens Next?
Once your refund request is approved, the following steps will occur:
Refund Processing: Your refund will be processed to your original payment method.
Confirmation Emails: You’ll receive confirmation emails throughout the refund process, keeping you updated on its status.
Account Deactivation: Your Books.by account will be deactivated once the refund is successfully processed.
By following these steps, you can efficiently cancel your account and receive your refund without needing to contact support teams.