If you've signed up with Books.by but have decided it's not the right fit for your publishing needs, you may be eligible for a refund under our 100 Day Guarantee. This article explains how the guarantee works and guides you through the refund application process.
What is the 100 Day Guarantee?
Books.by offers authors a 100 Day Guarantee that allows you to cancel your subscription and request a full refund within the first 100 days of signing up. This guarantee is designed to give you peace of mind as you explore our publishing platform.
Eligibility Requirements
To qualify for a refund under the 100 Day Guarantee, you must meet these criteria:
Your request must be made within 100 days of your initial signup
You have not sold any books through Books.by
You have not received any payouts
You have not utilized our print-on-demand network (which includes ISBN assignment to your published books)
How to Apply for Your Refund
Applying for a refund is a straightforward process:
Visit our refund application form at: https://hix92qiertx.typeform.com/to/nkeRSnlO
Complete all required fields in the form
Submit your application
Our customer support team will review your request within 3-5 business days
What Happens Next?
After submitting your refund request:
You'll receive an email confirmation that your application has been received
Our team will verify your eligibility based on the criteria mentioned above
If approved, your refund will be processed to your original payment method
You'll receive a final confirmation email once the refund has been processed
Additional Information
Refunds typically appear in your account within 5-10 business days, depending on your financial institution
If you have any questions about your refund status, please contact our support team
Once your refund is processed, your Books.by account will be deactivated
If you need any further assistance with the refund process, please reach out to our customer support team.